The following are frequently asked questions about this aspect of our business. We hope you will find them helpful. However, if you need further information, please click on "Contact Us" and let us know.
Our tree division is wholesale only and our customer base is comprised of general contractors and or licensed landscapers. We do not sell retail.
A call into our office will get you in touch with one of our tree experts during our regular business hours, which are from 7:00 AM until 5:00 PM, Monday through Friday. If you call outside of those times, please leave a voice mail message with Tree Sales, and someone will call you as soon as possible.
SMR Farms stands behind all of its products. Trees sold are in good health and vigor. However, because we are not involved with the tree after it is loaded at our nursery, we cannot allow returns or replacements once it leaves our care. Physical injury to the trees is inspected at the time of loading and SMR Farms cannot be responsible for any subsequent injuries during transit, unloading or planting. Incidences of disease or other similar problems will be dealt with promptly and fairly.
Generally, our customers provide their own transportation. SMR Farms personnel will have the trees prepared for loading, and will assist in getting the trees safely onto customer-provided vehicles, including tarping when applicable. SMR Farms can provide delivery throughout the Southeast, subject to advance scheduling and availability of trucks. Costs are subject to change from time to time, so please call to ask about our charges for this service.
This part of our website allows us to share some useful tips on tree maintenance with you. Some of these tips will remain here indefinitely because of their overall importance to keeping your trees healthy and beautiful. As always, be vigilant in looking for changes and problems in your trees – early intervention is always better. If in any doubt at all, seek professional help by calling a reputable arborist. Insisting on a professional arborist will help you ensure that you won’t be sorry.
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